Insights – observations from our team

Insights, 16 August 2020

COVID-19 has impacted rural communities in countless ways, with increased vulnerability and disadvantage being felt in many communities grappling with successive setbacks, including drought, bushfire and existing disadvantages exacerbated by imposed restrictions.

This means FRRR’s work is more important than ever, as Australia emerges from and transitions into new ways of working, living and delivering services.

While FRRR staff are still working from home, they are connecting daily with communities across the country. Below are some of the insights from the calls, queries and requests they are receiving day to day.

There have been high levels of caller concern around the mental health of their communities, given COVID follows several natural disaster events. NSW/ACT Program Manager Jacki Dimond says that there are also increased personal stress levels around not being able to deliver on approved grant activities and / or timelines. She has been spending much of her time considering more project variations than usual.

“Callers have reflected much relief for the support of our flexibility and desire to support them through the variations process to identify alternative activities or delivery mechanisms, such as the Gunning Arts Festival going online, or extending or deferring acquittal periods where needed, ” Jacki noted.

Vivienne McCrory, Grants Officer for Victoria, SA and Tasmania, echoes Jacki’s comments noting that bushfire affected communities are asking if programs will be assessed the same way due to COVID-19.

“They are still applying, but not sure if the project will still go ahead as planned due to restrictions and whether it would affect their grant chances. They have mentioned exhaustion and frustration over the flow of events since Christmas (on top of the drought).”

Another common theme is while some groups have the option to take activities online, inconsistent telecommunications access and mixed levels of digital literacy means it’s not a realistic option for some groups.

“For example, I received a phone call recently from the Yinnar Memorial Hall over 60’s Exercise group. We have funded the program for two years and up to 40 people were coming each week. They are now delivering the program via zoom and many elderly members are having issues connecting. The internet is also poor in the area!,” explained Hannah Jakab, who works on FRRR’s disaster recovery programs.

VIC/SA/TAS Program Manager Carlene Egan is seeing increased requests to fund local people to take on recovery coordination roles.

“Bushfire affected communities are taking charge of their own recovery with known and trusted people and ensuring funds are directed to where they identify as most needed.”

From a drought support perspective, Deanne Cavalier is seeing reduced volunteer capacity due to COVID-19.

“Conversations with community groups have identified a decrease in volunteering at this time due to the pandemic, as their focus turns towards their families and concerns of job security and general fatigue. Volunteers are often older and health and safety concerns relating to COVID-19 this naturally has had flow-on effects on the capacity of community groups to maintain continuity of services and their ability to maintain momentum on community-focused projects.”

While it’s no longer on the front pages, drought is still a very real issue in large parts of the country as this map of Queensland shows, and this story from WA. 

“Despite the wetter start to 2020, the long-term accumulated rainfall deficiencies continue in many parts of Australia and with these continued deficiencies over an extended period, drought continues to be prevalent across much of rural Australia and recovery will be a slow process,” explains Deanne. 

Meanwhile, Alli Mudford, Program Manager for the Investing in Rural Community Futures (IRCF) program says that it highlights the importance of building capacity, not just funding ‘things’.

“Building good relationships within each community is a critical foundation for success. The benefits from regular facilitated connections (rather than just providing grants) must not be underestimated and the IRCF evaluation has processes in place to incorporate these learnings.

“We are also seeing that capacity change in the not-for-profit sector crosses generations. Insights show that the younger generation are more than willing to work with and across other not-for-profit groups in the community.”

Rural communities are eternal optimists and innovators and despite the challenges, community groups have been able to adapt their models to keep a source of income, such as offering delivery services, making hand sanitiser or face masks. We are inspired by the growing success of community-led solutions – especially the renewal of local media ownership, which is a reversal of media closure trends. 

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Amy Crawford

Amy Crawford has an extensive career in complex public policy and its intersection across government and communities.

Amy is the Chief Executive Officer at the Australian Local Government Association (ALGA), representing 537 councils across the nation. Amy holds over 20 years’ experience in the Australian Public Service. She has a deep understanding of federal government policies and structures, with over 10 years’ service in the Department of the Prime Minister and Cabinet and has worked for the federal Minister for Regional Development, Local Government and Territories. Amy has shaped a wide range of policies and programs including regional development, telecommunications, immigration, emergency management, social policy and pandemic preparation.

Amy is a Board Director of Austroads and represents ALGA on the Public Skills Australia Industry Advisory Group, and the Australia-New Zealand Emergency Management Committee. She is also a Board Director for the Canberra Youth Theatre which provides voice for Canberra’s youth through intelligent and challenging theatre.

Amy holds a Bachelor of Laws (honours) and Bachelor of Arts (Media and Communications) from the University of Queensland, is a graduate of the Australian Institute of Company Directors and an alumnus of the Cranlana Centre for Ethical Leadership. Amy was appointed to the FRRR Board in January 2025.

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Kylie Hansen

Kylie brings leadership and management experience from across academic, corporate, not-for-profit, social enterprise and impact investment sectors, having deep dived into a myriad of specialisations and systems. Her six tertiary qualifications are equally as diverse and complimentary, covering commerce, politics, international development, community development, project management and law. Her breadth and depth of experience enables her to draw on a number of disciplines and innovative ways of working and thinking, and she is well recognised as consistently delivering work and services of a high quality.

Kylie uses her strong background in sustainability, governance and impact measurement to support collaborative initiatives across sectors oriented at improving social outcomes, and to support socially conscientious businesses to articulate their social impact. As founder and director at Impact Seed she has been instrumental in developing the impact measurement, evaluation, learning and ESG practice which advises numerous corporates, and is passionate about supporting First Nations empowerment particularly in the context of regional economic development.

Kylie is also a Director of the WA Social Enterprise Council, a member of the B Council (B Lab Australia and New Zealand), and a Governor of the World Wildlife Fund (WWF).

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Hon. John Anderson AC

The Hon. John Anderson AC is a sixth-generation farmer and grazier from NSW, who served in the Australian Parliament from 1989 to 2008.

He was a senior Cabinet minister in the government led by John Howard (1996 to 2005), including six years as Leader of the National Party and Deputy Prime Minister.

In the latter role, Mr Anderson played in important role in FRRR’s history, working closely with Baillieu Myer AC and others on a proposal to establish a philanthropic organisation to benefit rural Australia. The concept was discussed at the National Regional Summit in 1999 and FRRR was established shortly thereafter.

Mr Anderson currently hosts a regular podcast, where he is in conversation with thought-leaders from around the world, and is a regular media commentator.

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Regina Cruickshank

Partnerships Specialist (WA)

Regina supports FRRR as the WA Partnerships Specialist. With over two decades of experience in partnerships and marketing, she has a deep understanding of Western Australia’s social impact landscape. She brings a strong passion for leveraging purpose-built networks to create positive change.

Regina previously worked with Playgroup WA and founded a Health Promotion Charity dedicated to supporting Social Emotional wellbeing for underserved communities. She’s excited about the opportunity to connect with partners and explore ways to make a meaningful difference in WA.

She lives in Perth with her family and enjoys mindful moments of connection to Country, whether on horseback, on foot or underwater.

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Anna Palmer

People and Culture Manager

Based in Central Victoria, Anna is a senior Human Resources, Organisation Development and Industrial Relations professional, with significant private and public sector experience across every facet of people and culture leadership.

Her most recent roles have been with Don KR in Castlemaine and Mount Alexander Shire Council. She has also held senior HR roles with Victoria Legal Aid and the TAC among many others.

From Mildura originally, Anna has postgraduate qualifications in Change Management and a Masters in Organisation Dynamics.

Anna is currently completing a Bachelor of Fine Arts to balance her creative pursuits and work as an HR professional.

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Philippa Twaddle

Management Accountant

Carolyn joined the FRRR team in March 2017, and is responsible for providing executive support to the CEO, effective coordination of the FRRR office and general administrative support to the management team. A key responsibility is supporting the administration of FRRR’s Donation Account Services.

She has over fifteen years’ experience working in local government in the Tourism and Arts Sector, Civic and Event Management and Community engagement.

Carolyn has a Bachelor of Arts in Librarianship, majoring in psychology, and grew up on farming communities in Cohuna and Echuca and currently lives in Bendigo.