Combatting COVID with Care

Community Stories, eNews, Recovery & Resilience Stories, 31 August 2022

The NSW / VIC border towns of Albury / Wodonga and surrounds were severely impacted by the cross-border lockdowns during COVID restrictions. THose who live in these adjacent communities consider them one town, yet community members were unable to cross the border unless there was an extenuating circumstance. That meant families were unable to support isolated elderly family members and those living in challenging conditions, and this was exacerbated by the devastating effects of the Black Saturday bushfires which also affected the community.

HEADING: Combatting COVID with Care. IMAGE: Albury Wodonga Regional FoodShare Logo.

The COVID Regional Community Support program, which was funded by the New South Wales Government and delivered by FRRR, was designed to support community groups and associated volunteers that incurred expenses in delivering food and personal care items to individuals and families affected by COVID lockdowns, by contributing funds to support ongoing service provision.

One such organisation to benefit from this program with a reimbursement grant of $13,500 was Albury Wodonga Regional FoodShare, who has supported those in need in their community since 2011, and their response to the COVID-19 pandemic was remarkable.

FoodShare commenced their Community Pantry program in 2020, which enabled food hampers to be delivered directly to members of the community. To alleviate some of the hardship experienced by families in the region due to the long-term impacts of COVID and cross-border lockdowns, they also coordinated two local pop-up hamper drive-throughs in September 2021, which provided 300 families with emergency food relief.

During the peak of the COVID outbreak, 1,200 food hampers, including culturally appropriate ingredients, were distributed locally across the region. More than half of these were delivered directly to local homes as part of a coordinated COVID emergency relief effort.

To facilitate the immediate increase in demand for FoodShare’s services, operations were extended to seven days a week. This put a strain on resources, particularly on volunteers, but was necessary to keep the community safe. On average, 30 households received hampers each day, and in many instances, this doubled on occasions during the peak of the local COVID outbreak.

To provide specialised support for culturally and linguistically diverse (CALD) communities, FoodShare was supported by local organisations such as Albury-Wodonga Ethnic Communities Council (AWECC) and Murray Valley Sanctuary Refugee Group. These agencies took enquiries from CALD households who were in isolation due to the COVID outbreak. These agencies also assisted by nominating culturally specific ingredients and in some instances. their volunteers purchased additional food items and delivered these to the CALD households.

In addition to delivering hampers to local residents, FoodShare was also asked to deliver food and personal care hampers to various locations where people had been forced to isolate in accordance with Health Orders, including Rutherglen Hotels, Howlong and the Albury Caravan Park. Over 4,500 kilometres were logged from October to December last year on just one of the FoodShare vans, which was dedicated to supporting COVID operations. To support the heightened increase in demand, an additional van was also hired in November to support delivering hampers to COVID households.

This is a wonderful example of the critical role that so many local NFPs played, and the way in which they collaborated with other groups to support their community. FRRR is pleased to have been able to support this program and help the NSW Government to reimburse FoodShare for some of the costs incurred in supporting their community.

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Amy Crawford

Amy Crawford has an extensive career in complex public policy and its intersection across government and communities.

Amy is the Chief Executive Officer at the Australian Local Government Association (ALGA), representing 537 councils across the nation. Amy holds over 20 years’ experience in the Australian Public Service. She has a deep understanding of federal government policies and structures, with over 10 years’ service in the Department of the Prime Minister and Cabinet and has worked for the federal Minister for Regional Development, Local Government and Territories. Amy has shaped a wide range of policies and programs including regional development, telecommunications, immigration, emergency management, social policy and pandemic preparation.

Amy is a Board Director of Austroads and represents ALGA on the Public Skills Australia Industry Advisory Group, and the Australia-New Zealand Emergency Management Committee. She is also a Board Director for the Canberra Youth Theatre which provides voice for Canberra’s youth through intelligent and challenging theatre.

Amy holds a Bachelor of Laws (honours) and Bachelor of Arts (Media and Communications) from the University of Queensland, is a graduate of the Australian Institute of Company Directors and an alumnus of the Cranlana Centre for Ethical Leadership. Amy was appointed to the FRRR Board in January 2025.

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Kylie Hansen

Kylie brings leadership and management experience from across academic, corporate, not-for-profit, social enterprise and impact investment sectors, having deep dived into a myriad of specialisations and systems. Her six tertiary qualifications are equally as diverse and complimentary, covering commerce, politics, international development, community development, project management and law. Her breadth and depth of experience enables her to draw on a number of disciplines and innovative ways of working and thinking, and she is well recognised as consistently delivering work and services of a high quality.

Kylie uses her strong background in sustainability, governance and impact measurement to support collaborative initiatives across sectors oriented at improving social outcomes, and to support socially conscientious businesses to articulate their social impact. As founder and director at Impact Seed she has been instrumental in developing the impact measurement, evaluation, learning and ESG practice which advises numerous corporates, and is passionate about supporting First Nations empowerment particularly in the context of regional economic development.

Kylie is also a Director of the WA Social Enterprise Council, a member of the B Council (B Lab Australia and New Zealand), and a Governor of the World Wildlife Fund (WWF).

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Hon. John Anderson AC

The Hon. John Anderson AC is a sixth-generation farmer and grazier from NSW, who served in the Australian Parliament from 1989 to 2008.

He was a senior Cabinet minister in the government led by John Howard (1996 to 2005), including six years as Leader of the National Party and Deputy Prime Minister.

In the latter role, Mr Anderson played in important role in FRRR’s history, working closely with Baillieu Myer AC and others on a proposal to establish a philanthropic organisation to benefit rural Australia. The concept was discussed at the National Regional Summit in 1999 and FRRR was established shortly thereafter.

Mr Anderson currently hosts a regular podcast, where he is in conversation with thought-leaders from around the world, and is a regular media commentator.

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Regina Cruickshank

Partnerships Specialist (WA)

Regina supports FRRR as the WA Partnerships Specialist. With over two decades of experience in partnerships and marketing, she has a deep understanding of Western Australia’s social impact landscape. She brings a strong passion for leveraging purpose-built networks to create positive change.

Regina previously worked with Playgroup WA and founded a Health Promotion Charity dedicated to supporting Social Emotional wellbeing for underserved communities. She’s excited about the opportunity to connect with partners and explore ways to make a meaningful difference in WA.

She lives in Perth with her family and enjoys mindful moments of connection to Country, whether on horseback, on foot or underwater.

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Anna Palmer

People and Culture Manager

Based in Central Victoria, Anna is a senior Human Resources, Organisation Development and Industrial Relations professional, with significant private and public sector experience across every facet of people and culture leadership.

Her most recent roles have been with Don KR in Castlemaine and Mount Alexander Shire Council. She has also held senior HR roles with Victoria Legal Aid and the TAC among many others.

From Mildura originally, Anna has postgraduate qualifications in Change Management and a Masters in Organisation Dynamics.

Anna is currently completing a Bachelor of Fine Arts to balance her creative pursuits and work as an HR professional.

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Philippa Twaddle

Management Accountant

Carolyn joined the FRRR team in March 2017, and is responsible for providing executive support to the CEO, effective coordination of the FRRR office and general administrative support to the management team. A key responsibility is supporting the administration of FRRR’s Donation Account Services.

She has over fifteen years’ experience working in local government in the Tourism and Arts Sector, Civic and Event Management and Community engagement.

Carolyn has a Bachelor of Arts in Librarianship, majoring in psychology, and grew up on farming communities in Cohuna and Echuca and currently lives in Bendigo.