Attract Connect Stay – Glen Innes

Community Stories, 4 June 2024

In January 2022, a review of the Glen Innes health workforce revealed that all three local GP practices had closed their books to new patients – one GP practice had a 300 person wait list! Local health care had become victim to an ageing population, with two GPs scheduled to retire at the end of 2022 and only one in the area under 50 years of age. There were also vacancies in OT, physiotherapy, dentistry, RNs, speech therapy, psychology, and disability care, and many residents, as well as the Aboriginal Health Service, were relying on GPs from up to 60kms away.

Modelled on a Canadian-borne approach, Attract Connect Stay – Glen Innes (ACS-GI) is a grassroots initiative to better attract and support the recruitment and retention of qualified health professionals for the 9000 strong Glen Innes community. During the program’s 2022 pilot, the community demonstrated strong support and capacity to ensure momentum for the model, including building a capable Board and governance structure.

New-to-area Health Professionals meet at a monthly Social Dinner

ACS-GI holds an FRRR Fundraising Account, to support operational costs including wages of a Health Workforce Recruiter Connector (HWRC) and general activities. The HWRC role is key to embedding the initiative – this person ensures new-to-area health professionals and their families are supported so that they stay in the district. ACS-GI says this can range from helping them find suitable accommodation to helping their partners find work, daycare or schools for children, connecting them with sporting groups and more.

“The recruitment of Health Professionals is a complicated mission and requires a lot of research. It is a matter of trying anything to elicit the attention of those elusive people who may be just looking for a green-change, a new start for young families away from the city.”

In just under a year the HWRC has saved one GP surgery from closure, assisted 166 patients to move from waiting lists to receiving GP care locally, enabled 153 existing patients to continue receiving care in Glen Innes after their GP retired, and supported 21 new-to-area health professionals to connect and settle in Glen Innes.

Every dollar helps local residents have better access to local healthcare when they need it. If you can help, donate here. 

FRRR’s Fundraising Accounts enhance an organisation’s network and fundraising capabilities by offering tax deductibility for donors. FRRR manages the funds with a team of financial experts and offers valuable administrative support, ensuring proper allocation and supports good governance by providing financial statements to account partners for donations supporting their activities. Currently, FRRR hosts 51 fundraising accounts. If you’d like to know more about how this works, contact Jo Kemp at FRRR.

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Amy Crawford

Amy Crawford has an extensive career in complex public policy and its intersection across government and communities.

Amy is the Chief Executive Officer at the Australian Local Government Association (ALGA), representing 537 councils across the nation. Amy holds over 20 years’ experience in the Australian Public Service. She has a deep understanding of federal government policies and structures, with over 10 years’ service in the Department of the Prime Minister and Cabinet and has worked for the federal Minister for Regional Development, Local Government and Territories. Amy has shaped a wide range of policies and programs including regional development, telecommunications, immigration, emergency management, social policy and pandemic preparation.

Amy is a Board Director of Austroads and represents ALGA on the Public Skills Australia Industry Advisory Group, and the Australia-New Zealand Emergency Management Committee. She is also a Board Director for the Canberra Youth Theatre which provides voice for Canberra’s youth through intelligent and challenging theatre.

Amy holds a Bachelor of Laws (honours) and Bachelor of Arts (Media and Communications) from the University of Queensland, is a graduate of the Australian Institute of Company Directors and an alumnus of the Cranlana Centre for Ethical Leadership. Amy was appointed to the FRRR Board in January 2025.

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Kylie Hansen

Kylie brings leadership and management experience from across academic, corporate, not-for-profit, social enterprise and impact investment sectors, having deep dived into a myriad of specialisations and systems. Her six tertiary qualifications are equally as diverse and complimentary, covering commerce, politics, international development, community development, project management and law. Her breadth and depth of experience enables her to draw on a number of disciplines and innovative ways of working and thinking, and she is well recognised as consistently delivering work and services of a high quality.

Kylie uses her strong background in sustainability, governance and impact measurement to support collaborative initiatives across sectors oriented at improving social outcomes, and to support socially conscientious businesses to articulate their social impact. As founder and director at Impact Seed she has been instrumental in developing the impact measurement, evaluation, learning and ESG practice which advises numerous corporates, and is passionate about supporting First Nations empowerment particularly in the context of regional economic development.

Kylie is also a Director of the WA Social Enterprise Council, a member of the B Council (B Lab Australia and New Zealand), and a Governor of the World Wildlife Fund (WWF).

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Hon. John Anderson AC

The Hon. John Anderson AC is a sixth-generation farmer and grazier from NSW, who served in the Australian Parliament from 1989 to 2008.

He was a senior Cabinet minister in the government led by John Howard (1996 to 2005), including six years as Leader of the National Party and Deputy Prime Minister.

In the latter role, Mr Anderson played in important role in FRRR’s history, working closely with Baillieu Myer AC and others on a proposal to establish a philanthropic organisation to benefit rural Australia. The concept was discussed at the National Regional Summit in 1999 and FRRR was established shortly thereafter.

Mr Anderson currently hosts a regular podcast, where he is in conversation with thought-leaders from around the world, and is a regular media commentator.

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Regina Cruickshank

Partnerships Specialist (WA)

Regina supports FRRR as the WA Partnerships Specialist. With over two decades of experience in partnerships and marketing, she has a deep understanding of Western Australia’s social impact landscape. She brings a strong passion for leveraging purpose-built networks to create positive change.

Regina previously worked with Playgroup WA and founded a Health Promotion Charity dedicated to supporting Social Emotional wellbeing for underserved communities. She’s excited about the opportunity to connect with partners and explore ways to make a meaningful difference in WA.

She lives in Perth with her family and enjoys mindful moments of connection to Country, whether on horseback, on foot or underwater.

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Anna Palmer

People and Culture Manager

Based in Central Victoria, Anna is a senior Human Resources, Organisation Development and Industrial Relations professional, with significant private and public sector experience across every facet of people and culture leadership.

Her most recent roles have been with Don KR in Castlemaine and Mount Alexander Shire Council. She has also held senior HR roles with Victoria Legal Aid and the TAC among many others.

From Mildura originally, Anna has postgraduate qualifications in Change Management and a Masters in Organisation Dynamics.

Anna is currently completing a Bachelor of Fine Arts to balance her creative pursuits and work as an HR professional.

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Philippa Twaddle

Management Accountant

Carolyn joined the FRRR team in March 2017, and is responsible for providing executive support to the CEO, effective coordination of the FRRR office and general administrative support to the management team. A key responsibility is supporting the administration of FRRR’s Donation Account Services.

She has over fifteen years’ experience working in local government in the Tourism and Arts Sector, Civic and Event Management and Community engagement.

Carolyn has a Bachelor of Arts in Librarianship, majoring in psychology, and grew up on farming communities in Cohuna and Echuca and currently lives in Bendigo.